Warranty conditions – Caraudiogigant.nl
All items you purchase from Caraudiogigant.nl (part of REQOS B.V.) are subject to the legal warranty. This means that a product must do what you as a consumer can reasonably expect from it. A product is therefore in any case sound if it meets the specifications stated in the product description and manual.
If an item does not function properly, we are happy to help you solve it – for example by repair, replacement or a suitable solution.
2. Manufacturer's Warranty[[t713]
In addition to the statutory warranty, we offer a factory warranty of 24 months after the date of purchase on almost all products. This warranty applies to normal use and covers defects in materials and workmanship.
Within the warranty period, the defective product will be replaced, at the option of the manufacturer or of Caraudiogigant.nl:
- fixed,
- replaced with a new one, or
- replace with an equivalent product.
The warranty period will not be extended or restarted after repair or replacement.
3. Exceptions
The warranty is void in the following cases:
- Damage due to incorrect use, installation or connection.
- Damage due to moisture, short circuit, bumps or falls.
- Products that have been modified, opened or repaired by third parties.
- Use of inappropriate accessories, cables or software.
- Consumable parts such as fuses, rubber seals, fans, connectors or storage media.
- Damage due to incorrect voltage or incorrect connection.
- Damage caused by use outside the manual or vehicle compatibility.
4. Warranty procedure
Do you have a problem with your product? Then follow these steps:
- Contact our customer service at helpdesk@caraudiogigant.nl, stating the order number, a brief description of the problem and, if possible, a photo or video of the defect.
- You will receive instructions from us for sending the product or - if applicable - a return label.
- We will assess the product within a few working days and inform you about the next steps.
Repairs within the warranty are free of charge, unless it appears that the defect falls outside the warranty conditions. In that case you will always receive a quote first.
5. Business purchases
For business purchases (B2B) a warranty period of 12 months applies, unless otherwise agreed in writing.
6. Contact details
Caraudiogigant.nl – REQOS B.V.
E-mail: helpdesk@caraudiogigant.nl
Chamber of Commerce: 81367317
VAT: NL862058399B01
Address: Marconistraat 70 A, 2809 PE Gouda